Privacy Policy
How Lords Exchange collects, uses and protects your personal information.
This Privacy Policy explains how Lords Exchange ("we", "us", "our") handles the personal information of visitors and members of lordsexch.it.com (the "Site"). By using the Site you agree to the practices described here. If you do not agree, please do not use the Site.
1. Information we collect
We collect information you provide directly and information gathered automatically when you use the Site:
- Account details — name, mobile number, email address and password (stored only as a salted hash) when you register.
- Verification data — information used to confirm your age and identity where required by law.
- Transaction data — deposits, withdrawals and betting activity needed to operate your account.
- Technical data — IP address, device and browser type, and pages visited, collected through cookies and similar technologies.
2. How we use your information
We process personal data to:
- create and manage your account and provide our services;
- verify your identity and confirm you are 18 or older;
- process deposits, withdrawals and settlements;
- protect against fraud, money laundering and unauthorised access;
- provide customer support and respond to your requests;
- meet legal and regulatory obligations; and
- improve the Site and, where permitted, send you service or promotional messages.
3. Legal bases
We rely on your consent, the performance of our contract with you, our legitimate interests in running a secure service, and compliance with legal obligations, as applicable.
4. Cookies
We use essential cookies to keep you signed in and secure, and optional analytics cookies to understand how the Site is used. You can control cookies through your browser settings; disabling essential cookies may affect Site functionality.
5. Sharing your information
We do not sell your personal data. We may share it with trusted service providers (such as payment processors and identity-verification partners) who act on our instructions, and with authorities where required by law. Any partners are bound by confidentiality and data-protection obligations.
6. Data security
We protect your data with 128-bit SSL encryption in transit, salted password hashing, access controls and activity monitoring. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
7. Data retention
We keep personal data only as long as necessary to provide our services and to meet legal, tax and regulatory requirements. When data is no longer needed, we delete or anonymise it.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to certain processing, or withdraw consent. To exercise any right, contact us using the details below. We may need to verify your identity before acting on a request.
9. Children
The Site is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that we have, we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date shows when it was last revised. Material changes will be highlighted on the Site.
11. Contact us
For any privacy question or request, email support@lordsexch.it.com, use our contact page, or message us on WhatsApp.